Refund Policy Generator
Generate a clear refund and return policy for your e-commerce business
Privacy Policy Generator
AI-powered legal document creation
Business Information
Required fields for your policy
Data Collection
What data do you collect?
Third-Party Services
External tools you integrate
Special Considerations
Additional compliance needs
How to Use
- 1 Enter your business name and website URL
- 2 Select your business type (e-commerce, SaaS, etc.)
- 3 Indicate if you sell physical products, digital goods, or subscriptions
- 4 Click Generate to create your refund policy with AI
- 5 Download and publish on your website
What You Get
A complete refund and return policy covering eligibility, timeframes, process, digital products, subscription cancellations, and exchange terms.
Input: Online clothing store
Output: Return policy with 30-day window, condition requirements, and shipping
Input: SaaS with monthly plans
Output: Cancellation policy with pro-rata refund and data export info
Input: Digital download marketplace
Output: No-refund policy for digital goods with exceptions for defects
Is a refund policy legally required?
In many jurisdictions, consumer protection laws require a clear refund policy for products and services. Even where not legally mandated, a clear refund policy builds customer trust and reduces disputes.
What should a refund policy include?
Key elements: eligibility criteria, return window (14 days in the EU per consumer law, 30 days common in US/UK), condition requirements, refund process and timeframe, who pays return shipping, digital product exceptions, and how to request a refund.
Can I have a no-refund policy?
For physical goods, many jurisdictions require some refund rights. For digital products and services, no-refund policies are more common but must be clearly disclosed before purchase. Always check local consumer protection laws.
How do I handle refunds for digital products?
Digital product refund policies typically state that downloads are non-refundable once accessed, but provide exceptions for defective products, duplicate purchases, or unauthorized transactions.
What is a reasonable refund window?
Standard refund windows are 14 days (EU minimum), 30 days (common in US/UK), or 60-90 days (generous/premium). Longer windows often increase customer confidence and can reduce return rates.
Your form data is processed only to generate the policy and is never stored. The generated policy is deleted from our servers immediately.